Question 1

What is an LOA?

Accepted Answer

An LOA, or a Letter of Authorization, is a document that grants permission to an energy broker to act on behalf of a customer in negotiating energy supply contracts and other related matters.

We work with our customers to help them find the best energy supply deals available in the market. We have access to multiple energy suppliers and can negotiate better prices and terms on behalf of our clients. To do this, we need to have a formal agreement with our customer that allows us to act as your representative in energy procurement.

Question 2

If I do change supplier, will any of my supply infrastructure need changed?

Accepted Answer

In most cases, changing your energy supplier will not require any changes to your supply infrastructure. This is because the physical energy infrastructure, such as the electricity and gas meters, and the distribution network, are all owned and maintained by the local distribution network operators and gas transporters.

When you switch energy suppliers, the new supplier will simply take over the billing and supply of energy to your existing infrastructure, which means that you can continue to use the same meters and infrastructure without any changes.

Question 3

How long does a business energy switch take?

Accepted Answer

The time it takes for a business energy switch to take place can vary depending on a variety of factors, such as the size of the business, the complexity of the energy supply arrangements, and the energy supplier's processes. However, on average, a business energy switch can take between 4-8 weeks.

Question 4

Who looks after my account after the switch?

Accepted Answer

ECBS will manage your account, including monitoring energy usage, ensuring accurate billing, and providing ongoing support and advice. We conduct periodic reviews and negotiations with energy suppliers to ensure that our clients are receiving the best possible rates and service.

Question 5

What are the benefits of a Smart meter?

Accepted Answer

Smart meters provide businesses with real-time energy consumption data, allowing for accurate energy monitoring and potential cost savings. Time-of-use tariffs can also help shift energy usage to off-peak times, lowering costs and reducing carbon footprint. Overall, smart meters can improve energy management and help businesses become more efficient, sustainable, and competitive.

Question 6

What are the benefits of green energy?

Accepted Answer

Green energy sources like solar, wind, or hydro power can benefit businesses by reducing their carbon footprint, providing cost savings, and enhancing their corporate social responsibility efforts. Using renewable energy sources can also differentiate businesses from competitors and appeal to customers who value sustainability. Incorporating green energy into business operations offers benefits such as cost savings, operational efficiencies, and enhanced brand reputation.

Question 7

What factors effect energy and gas prices?

Accepted Answer

Energy prices can be affected by several factors, including global supply and demand, geopolitical tensions and conflicts, weather patterns, exchange rates, government policies and regulations, and technological advancements.

Question 8

How can I manage energy costs and reduce consumption?

Accepted Answer

By working with one of our experts, we can ensure you will receive the best rate available direct from supplier. We manage your utilities throughout to assist you with any energy related queries you may have and to optimise your usage and spending.

Question 9

Who will my contract be with?

Accepted Answer

The choice is yours! We work with a multitude of suppliers to help you find the best deal. Our experts will advise you on which supplier is best suited to your needs and requirements.

Question 10

What is my MPAN?

Accepted Answer

Your Meter Point Administration Number, also known as MPAN, is a 21-digit reference used to uniquely identify electricity supply points. You can find your MPAN on your energy bill.