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Terms & Conditions


This term of use (together with the documents referred to in it) tells you the terms of use on which you may make use of our website (our site), whether as a guest or a registered user. Use of our site includes accessing, browsing, or registering to use our site. Please read these terms of use carefully before you start to use our site, as these will apply to your use of our site. We recommend that you print a copy of this for future reference. By using our site, you confirm that you accept these terms of use and that you agree to comply with them.

If you do not agree to these terms of use, you must not use our site.


The following document sets out the terms and conditions of service for EC Business Solutions Ltd. We have set out below the principal terms which come into effect once a customer uses our tendering and switching services.

Should you need further clarity about our terms and conditions, please contact our Customer Services team who will be more than happy to help you further. Our Customer Services team can be contacted on 0800 2100 722.

These terms and conditions govern the use of the services EC Business Solutions Ltd provides to customers. It’s important that you read these terms and conditions carefully before accepting these terms and conditions. By using the EC Business Solutions Ltd.’s service/s you signify that you have read, understood and agree to be bound by these terms and conditions. If you do not agree to these terms – DO NOT use our service.


EC Business Solutions Ltd provides a price comparison / switching service to UK businesses. To be eligible to use this service you must be;

1. A business that is resident in the UK.
2. Eighteen years or older (if a sole trader/partnership).
3. Meet the credit scoring requirements of any supplier (if applicable).

We reserve the right to refuse to provide our services to any customer at our discretion. If the customer agrees to use our services, EC Business Solutions Ltd will use its reasonable endeavours to identify, negotiate and secure competitive energy prices. Energy prices are obtained from a panel of energy suppliers using price books provided by suppliers and/or a tendering process from a live energy market.

The customer agrees to provide EC Business Solutions Ltd with accurate information to allow accurate quotations to be obtained – including estimated or actual usage of energy, contract end dates and other know factors that may influence prices and quotations. Authority can also be given to EC Business Solutions Ltd to gather this information directly from the present supplier(s). A signed ‘Letter of Authority’ (LOA) would need to be provided on company letterhead paper.

The provision of a quotation by a supplier via EC Business Solutions Ltd does not constitute an offer to the customer and offers will each have their own supplier’s terms and obligations attached. If the customer accepts a quotation and a contract is executed between the customer and the supplier, the contract is binding, and the customer will not be permitted to revoke such an acceptance.

The supplier shall be entitled at any time to refuse to accept a customer’s offer of acceptance at their discretion.

If the customer and supplier wish to enter into a contract, EC Business Solutions Ltd will provide a switching service (or renewal service) which will include organising the contract between the customer and the energy supplier for the purchase and supply of the energy services. EC Business Solutions Ltd will not be responsible for any delays or failures caused by either the customer, the proposed supplier or any existing supplier in relation to effecting either a transfer of supply or renewal of supply.

EC Business Solutions Ltd makes no guarantees as to either the quality of the service suppliers operates, or the prices obtained at quotation. Energy prices fluctuate on a daily basis and whilst we attempt to help secure competitive rates to enable switching or renewal, we cannot guarantee any quote is the cheapest. The customer is reminded that ultimately it is their responsibility to validate the accuracy of any quotations presented.

The customer acknowledges that they are entering into a contract with a supplier for the provision of energy supply and not with EC Business Solutions Ltd. The customer agrees that EC Business Solutions Ltd is not liable in any way for any dealings, contracts or transactions between the customer and the supplier and that any such transactions, contracts, dealings or payment obligations are the customers responsibility and risk.

The customer agrees by using the service that EC Business Solutions Ltd is an independent energy brokerage and that EC Business Solutions Ltd is not instructed by the customer to act as their agent or representative.

The customer agrees that EC Business Solutions Ltd are not responsible for the provision of any supplier services.


EC Business Solutions Ltd is remunerated directly by the suppliers and receives a commission for securing and finalising the contract between the customer and the energy supplier. This is usually by way of an uplift that is applied within your unit cost for energy.

The cost of EC Business Solutions Ltd.’s service is therefore included within the cost of the energy contract that you agree with the supplier.

By way of example we may secure a price for electricity at 12 pence per KWH and apply a 0.3p uplift. The contracted price we would offer would therefore be 12.3p. Our commission would be calculated as 0.3p multiplied by your annual energy consumption and multiplied by the contract term. Our uplifts depend on the size of contract, length and other factors such as credit risks. Our average uplift is a few percent of your total energy cost.

As any payment due to EC Business Solutions Ltd is remunerated directly from suppliers, we only offer prices from those suppliers on our panel. Our panel currently consists of over 92% of the UK business energy suppliers (by customer numbers) so we have a very wide range to price from. For further information on how we get paid and how we ensure independence please contact our customer services team on 0800 2100 722.


The Customer shall:

(a) co-operate with ECBS in all matters relating to the Services; (b) provide on demand such information, data or documents as ECBS may reasonably require in order to supply the Services, and ensure that such information is complete, up-to-date and accurate in all material respects at all times; (c) immediately inform ECBS if there is any change in the Customer’s circumstances and/or business which may affect the provision of the Services; (d) provide authority for ECBS to enter into discussion and/or arrangements with such Energy Suppliers as ECBS may determine and the Customer expressly agrees that ECBS may supply any and all information, data or documents that (e) ECBS receives from the Customer to any such Energy Supplier. (f) comply with the provisions of the Bribery Act 2010 and any other applicable legislation. (g) provide such assistance as ECBS may reasonably require from time to time in relation to the Services.

If ECBS’s performance of any of its obligations under this Contract is prevented or delayed by any act or omission by the Customer or failure by the Customer to perform any relevant obligation (Customer Default):

(a) without limiting or affecting any other right or remedy available to it, ECBS shall have the right to suspend performance of the services until the customer remedies the customer default, and to rely on the customer default to relieve it from the performance of any of its obligations in each case to the extent the customer default prevents or delays ECBS’s performance of any of its obligations; (b) ECBS shall not be liable for any costs or losses sustained or incurred by the customer arising directly or indirectly from ECBS’s failure or delay to perform any of its obligations as set out in this clause; and (c) the customer shall reimburse ECBS on written demand for any costs, charges or losses sustained (including the total sum of any lost Commission) or incurred by ECBS arising directly or indirectly from the Customer Default.


We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding
on you.


We may update our site from time to time, and may change the content at any time. However, please note that any of the content on our site may be out of date at any given time, and we are under no obligation to update it. We do not guarantee that our site, or any content on it, will be free from errors or omissions.


Our site is made available free of charge.

We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis. We may suspend, withdraw, discontinue or change all or any part of our site without notice. We will not be liable to you if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

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