Privacy Policy

Effective Date: 30/07/2026

At EC Business Solutions T/A ECBS ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit our website www.ecbs.co.uk (the "Site") or use our services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By accessing or using the Site, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal information:

Personal Information: This may include your name, email address, phone number, and other contact details you provide when you interact with us.
Website Usage Data: We automatically collect information about your interactions with the Site, such as your IP address, browser type, device information, and browsing patterns through cookies and similar technologies.

2. How We Use Your Information

We use the information we collect for the following purposes:

To provide and improve our services, including processing orders and responding to enquiries.
To communicate with you, such as sending updates, promotional materials, or customer service responses.
To analyse website traffic and usage trends to enhance user experience.
To follow legal requirements, protect our rights, and ensure the safety of users.

3. Disclosure of Your Information

We do not sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

Service Providers: We may share your information with trusted third-party service providers that assist with website operation and customer service.
Legal Compliance: We may disclose your information if required to do so by law or to comply with a legal process.
Protecting Rights and Safety: We may disclose information to protect our rights, property, or safety, as well as that of our users or others.

4. International Data Transfers

We do not routinely transfer your personal data outside the United Kingdom.

Where one of our service providers stores or processes personal data outside the UK (for example, in connection with website hosting, online forms, or analytics services), we ensure that appropriate safeguards are in place to protect your information in accordance with UK data protection law. These safeguards may include the use of the UK International Data Transfer Agreement (IDTA), the UK Addendum to the EU Standard Contractual Clauses, or other lawful transfer mechanisms recognised under the UK GDPR, where required.

5. How Long We Keep Your Information

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. As a general guide, enquiry and contact form submissions are retained for up to 24 months where no ongoing relationship develops, client account information is retained for the duration of our relationship and for a period afterwards to meet our legal and accounting obligations, and job applicant information is retained for up to 12 months unless you are successful or ask us to delete it sooner.

6. Data Security

We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no data transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Your Rights and Choices

You have the following rights regarding your personal information:

Access: You may request to access the personal information we hold about you.
Correction: You can request that we correct any inaccuracies in your personal data.
Deletion: You may request the deletion of your personal information, subject to applicable legal obligations.

To exercise these rights, please contact us at privacy@ecbs.co.uk.

If you are unhappy with how we have handled your personal information, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's independent regulator for data protection, at ico.org.uk or by calling 0303 123 1113.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities. You can manage your cookie preferences through your browser settings. However, disabling cookies may affect your ability to use certain features of the Site.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make significant changes, we will post the updated Privacy Policy on this page and update the effective date at the top of the page. Please review this policy periodically to stay informed about how we protect your personal information.

If you have any questions or concerns about this Privacy Policy or our practices, please contact us at:

ECBS
7-9 Blue Sky Way, Monkton Business Park, Hebburn, NE31 2EQ
Email: privacy@ecbs.co.uk
Phone: 0191 6913970